Terms & Conditions

1. About These Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by [LEGAL ENTITY NAME], trading as Bedrock Standard (“Bedrock Standard”, “Bedrock”, “we”, “us” or “our”), including the website, its pages, content, digital experiences, tools, forms and other materials made available through it (collectively, the “Website”).

By accessing or using the Website, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you should not use the Website.

These Terms apply to the Website only. Specific services provided by Bedrock Standard are governed by the applicable proposal, statement of work, engagement letter, master services agreement or other written commercial agreement between Bedrock Standard and the relevant client. Where such an agreement conflicts with these Terms, the specific client agreement will prevail for that engagement.

2. About Bedrock Standard

Bedrock Standard is a growth enterprise focused on helping businesses make better decisions and build enduring businesses.

Our work may include, depending on the engagement:

• Business strategy
• Market and customer research
• Growth and opportunity strategy
• Strategic roadmapping
• Brand strategy and positioning
• Brand identity
• Messaging and copywriting
• Personal brand strategy
• Content strategy and production
• Social media
• Photography and videography
• SEO and discoverability
• Performance marketing
• Lead generation
• Conversion optimisation
• Websites and web applications
• Digital platforms
• CRM and automation
• Workflow and process automation
• Financial operations
• Business transformation
• Digital transformation
• Experience innovation
• Cybersecurity and digital protection
• Related advisory, implementation, creative, technology and business services

The exact scope of any engagement is determined by the applicable commercial agreement.

3. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not:

• Violate any applicable law or regulation
• Infringe the rights of another person or organisation
• Interfere with the operation or security of the Website
• Attempt to gain unauthorised access to systems, accounts, data or networks
• Introduce malicious code, malware or other harmful material
• Scrape, crawl, reproduce or systematically extract Website content without our written permission
• Impersonate another person or misrepresent your relationship with Bedrock Standard
• Use the Website to transmit spam, unsolicited communications or fraudulent material
• Otherwise misuse the Website

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

4. Information on the Website

We make reasonable efforts to ensure that information published on the Website is accurate and current. However, the Website is provided as an informational and promotional resource and may contain:

• General information
• Opinions
• Examples
• Illustrative materials
• Case studies
• Projections
• Descriptions of services
• Third-party references
• Information that may change over time

Nothing on the Website constitutes professional, legal, tax, accounting, investment, financial or other regulated advice unless expressly stated otherwise and provided under a separate professional engagement.

You should not rely solely on Website content when making a material business, financial, legal or investment decision.

5. No Guarantee of Business Results

Bedrock Standard works to improve the strategic, operational, commercial and growth conditions of the businesses we work with. However, business outcomes depend on numerous factors outside our control.

Accordingly, unless expressly guaranteed in a written agreement:

• We do not guarantee revenue
• We do not guarantee profit
• We do not guarantee investment returns
• We do not guarantee customer acquisition
• We do not guarantee rankings or advertising performance
• We do not guarantee funding
• We do not guarantee market acceptance
• We do not guarantee business valuation
• We do not guarantee any particular commercial outcome

Any forecasts, projections, estimates or strategic recommendations are based on information and assumptions available at the relevant time and are not guarantees of future performance.

6. Services & Engagements

A request made through the Website does not automatically create a client relationship.

Submitting a contact form, sending an email, completing a diagnostic, requesting a proposal or communicating with Bedrock Standard does not obligate either party to enter into an engagement.

An engagement becomes binding only when the parties enter into an applicable written agreement, proposal, statement of work, engagement letter or other arrangement accepted by both parties.

The applicable engagement documentation may specify:

• Scope
• Deliverables
• Milestones
• Timelines
• Responsibilities
• Fees
• Taxes
• Payment terms
• Intellectual property
• Confidentiality
• Third-party costs
• Revision limits
• Termination rights
• Acceptance criteria
• Other commercial terms

7. Fees & Payment

Fees for services are determined by the applicable commercial agreement. Depending on the mandate, Bedrock Standard may structure engagements as:

• Fixed Fee
• Retainer
• Performance
• Equity
• Hybrid

Unless otherwise agreed in writing:

• Invoices are payable within the period stated on the applicable invoice or agreement
• Applicable taxes, including GST where applicable, are charged in addition to fees
• Third-party costs may be charged separately
• Advertising spend, software subscriptions, hosting, domains, production expenses, travel, specialist vendors and similar external costs are not included unless expressly stated
• Delayed payments may result in suspension of work
• Work may resume once outstanding amounts have been resolved
• Payment obligations accrued before termination remain payable

Where an engagement is structured around performance, equity or a hybrid arrangement, the specific agreement will govern the calculation, measurement, timing and conditions of any consideration.

8. Third-Party Services

Some work may require the use of third-party platforms, software, advertising networks, hosting providers, APIs, payment processors, analytics systems, cloud services or specialist suppliers.

Third-party services are subject to their own terms and policies. Bedrock Standard is not responsible for:

• Changes to third-party platforms
• Outages
• Suspension of third-party accounts
• Algorithm changes
• API changes
• Third-party pricing
• Third-party security incidents
• Third-party policies

Where reasonably possible, we may assist clients in addressing issues involving third-party providers, but such assistance does not make Bedrock Standard responsible for the third party's conduct or performance.

9. Intellectual Property

Unless otherwise agreed in writing, the Website and its underlying materials remain the property of Bedrock Standard or its licensors. This includes, where applicable:

• Trademarks
• Logos
• Brand assets
• Written content
• Visual systems
• Graphics
• Photographs
• Videos
• Layouts
• Designs
• Software
• Source code
• Methodologies
• Frameworks
• Templates
• Processes
• Systems
• Documentation
• Other proprietary materials

You may not reproduce, distribute, modify, sell, licence, publish or commercially exploit Website materials without our prior written permission.

10. Client Work & Ownership

Ownership of work created specifically for a client is governed by the applicable engagement agreement.

Unless otherwise agreed, payment of applicable fees does not automatically transfer ownership of:

• Bedrock Standard's pre-existing intellectual property
• Proprietary frameworks
• Methodologies
• Templates
• Systems
• Reusable components
• Know-how
• Internal processes
• Software libraries
• Tools
• Concepts not ultimately selected
• Unused proposals
• Materials licensed from third parties

Where client ownership is granted, such transfer is subject to payment of all amounts due under the applicable engagement.

11. Portfolio & Case Studies

Unless the applicable client agreement states otherwise, Bedrock Standard may identify a client relationship and display completed work for portfolio, credentials, marketing, presentation or case-study purposes.

We will not knowingly disclose confidential information as part of such use.

A client may request reasonable restrictions on public disclosure through the applicable engagement agreement.

12. Confidential Information

Information disclosed by a client to Bedrock Standard that is identified as confidential or that a reasonable person would understand to be confidential will be treated as confidential, subject to the terms of the applicable engagement.

Confidential information does not include information that:

• Is publicly available without breach
• Was already lawfully known to us
• Is independently developed without use of confidential information
• Is lawfully received from another source without confidentiality restrictions
• Is required to be disclosed by law or lawful authority

More detailed confidentiality obligations may be contained in a separate NDA or client agreement.

13. User Submissions

If you submit information, ideas, feedback, enquiries, documents or other material through the Website, you confirm that:

• You have the right to provide that material
• Providing it does not violate another person's rights
• It does not contain unlawful or malicious material
• The information is reasonably accurate

We may use information submitted to us for the purpose for which it was provided and as otherwise described in our Privacy Policy.

14. Website Availability

We do not guarantee that the Website will:

• Always be available
• Operate without interruption
• Be error-free
• Be completely secure
• Be compatible with every device or browser
• Remain unchanged

We may modify, suspend or discontinue any part of the Website without prior notice.

15. Links to Third-Party Websites

The Website may contain links to third-party websites or services. Such links are provided for convenience.

Bedrock Standard does not control and is not responsible for third-party websites, their content, availability, security, privacy practices or terms. Your use of third-party websites is subject to their own terms and policies.

16. Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We disclaim warranties that cannot lawfully be excluded, and otherwise disclaim implied warranties relating to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted availability
• Accuracy or completeness

Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, Bedrock Standard and its directors, officers, employees, contractors and affiliates will not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the Website.

This includes, where legally permissible:

• Loss of profits
• Loss of revenue
• Loss of business opportunity
• Loss of anticipated savings
• Loss of goodwill
• Loss of data
• Business interruption

For client engagements, liability will be governed primarily by the applicable engagement agreement. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Bedrock Standard and its directors, officers, employees, contractors and affiliates from claims, losses, liabilities, damages and reasonable expenses arising from:

• Your unlawful use of the Website
• Your breach of these Terms
• Your violation of another person's rights
• Information or material you knowingly provide in violation of applicable law or third-party rights

19. Suspension & Termination

We may suspend or terminate your access to the Website where reasonably necessary, including where we believe you have breached these Terms or used the Website unlawfully.

Termination will not affect rights or obligations that accrued before termination.

Client engagements may be terminated only in accordance with the applicable engagement agreement.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory statutory rights or applicable dispute-resolution provisions, courts having appropriate jurisdiction in Hyderabad, Telangana, India shall have jurisdiction over disputes arising from these Terms.

For client engagements containing an arbitration clause, the dispute-resolution mechanism contained in that agreement will apply.

21. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this Website with a revised “Last Updated” date.

Your continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

23. Entire Agreement

These Terms constitute the agreement governing your use of the Website.

For client services, the applicable proposal, statement of work, engagement letter, master services agreement or other written agreement will govern the relevant engagement.

24. Contact

For questions regarding these Terms: